PLNDR, oh PLNDR,
I used to love using your site. Unfortunately, after my last order, I am appalled with the lack of customer service I’ve received from your company.
I placed a large order of Christmas gifts with you but it was headed to the wrong address. I emailed you at email@example.com and firstname.lastname@example.org, immediately after the order was placed and awaited a response.
I tried for days to contact you regarding a change in my shipping address. I placed several, unanswered, ~20 minute phone calls and more emails.
Often times I would stay on hold, only to be disconnected multiple times, on your part, right before my call was to be transferred. After several unanswered emails, I even reached out to contact you via Twitter and even Facebook.
When I did finally receive an email response, one of your employees basically told me there was no solution to my problem and didn’t even offer one.
One email@example.com told me that nothing could be done. When I asked for a solution, she finally responded and said that I could just return the package once I received it, if I was still upset.
How could I do this if the package wasn’t even being shipped to me?!?!
She never responsed.
I tried to contact you again via phone. I got through and spoke with Joseph who promised that he would help fix the problem. He told me to contact him via email once my package was local so he could talk to UPS.
Once my package was local, I emailed him at firstname.lastname@example.org
He never responded.
I sent out an email again the day before my package was to be delivered, to ALL of the above email addresses.
Once again, no response- all the while I’m being spammed with promo emails.
I called UPS myself and they told me I could do nothing but contact you.
On the day of delivery, I waited to see if my package would show at my house. It never did.
I had to drive to a strangers house and argue with him about my package in order to receive it! And when I finally did, my order was not even complete!
A coat was missing.
To this day, I have not been contacted.
I am beyond disgusted with your company’s “customer service” and will continue to spread the news to all.
I suggest you place less focus on all your promo and actually focus on your customers.
Happy Birthday, Israel. 👼 You would have become a teenager today. I would probably be lecturing you about fast girls and education. I would probably be buying you overpriced shoes and convincing you that you’re still my baby brother. I guess we’ll never know. Although your life only spanned a few months, I know you’ll be with us eternally. Forever my baby brother. I love you.